Illinois Attorney General announces $1.85 billion student loan settlement with Navient

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Illinois Attorney General Kwame Raoul on Thursday announced Navient, formerly the nation’s second largest student loan servicer, will provide relief totaling $1.85 billion to resolve allegations of widespread abuses in their student loan origination and servicing business.

“Borrowers in Illinois and across the country are unfairly overburdened with student debt that they cannot afford to repay,” Raoul said in a press release. “When borrowers experience issues with making repayments on their student loans, they should be able to turn to their servicer for accurate information, as well as trustworthy help and guidance. Navient failed to do so and instead steered borrowers into more debt. Today’s settlement will hold Navient responsible for its predatory and deceptive actions and hopefully serve as a template for reform across an industry that is in desperate need of it.”

Today’s settlement resolves claims that since 2009, the company illegally steered struggling student loan borrowers into costly forbearances instead of informing them of alternative programs such as the federal Income Driven Repayment Program (IDR). The interest accrued as a result of these forbearances put consumers further in debt, while the company concurrently claimed to help borrowers minimize their total interest costs. Had the company actually provided this help, IDR plans during this time could have reduced borrowers’ payments to as low as $0 per month, provided interest subsidies for certain loans, and/or provided debt forgiveness after 20 to 25 years in repayment.

The settlement also resolves Raoul’s claims that Navient, formerly Sallie Mae, originated subprime private loans to students attending for-profit colleges with low graduation rates, despite knowing that an extremely high percentage of such students would not be able to repay them. Navient allegedly issued these loans as part of its “preferred lender” programs with schools, in order to increase the company’s highly-profitable federal and “prime” private loans – without regard for borrowers and their families, many of whom were unknowingly ensnared in debts they could never repay.

Navient will make a total of $95 million in restitution payments of about $260 each to approximately 350,000 harmed consumers nationwide, and it will cancel nearly $1.7 billion in subprime private student loans owed by nearly 66,000 borrowers nationwide. In addition, Navient will pay $142.5 million to the attorneys general.

Approximately 18,470 Illinois borrowers will receive $4,923,550 in restitution payments, 5,217 Illinois borrowers will receive $133,546,979 in debt cancellation, and Illinois will receive a direct payment of $7,243,479. Federal loan borrowers who qualify for relief under this settlement do not need to take any action except to update or create a account to ensure the U.S. Department of Education has their current address. For more information, visit Consumers receiving private loan debt cancellation will receive a notice from Navient, and they will be refunded any payments made after June 30, 2021. Illinois borrowers who are eligible for restitution will receive a postcard in the mail from the Attorney General’s settlement administrator in spring 2022.

Checks are expect to go out in mid-2022. Details on how to request an electronic payment will be included on the postcards and will be posted on the settlement administrator’s website here: The settlement administrator can be reached at (833) 630-1416.

Student borrowers who have questions or are in need of assistance can call the Illinois Attorney General’s Student Loan Helpline at (800) 455-2456.

Joining Raoul in the settlement are the attorneys general of California, Massachusetts, Pennsylvania and Washington. This settlement was also joined by attorneys general in Arizona, Arkansas, Colorado, Connecticut, the District of Columbia, Delaware, Florida, Georgia, Hawaii, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia and Wisconsin.